How to use
[Lending process]
STEP
Choose your rental period
Please select the number of rental days you wish to rent from the rental menu on the product page, and click on your desired start date on the calendar. *The return date will be automatically selected based on the number of rental days you choose. After making your selection, please press the "Next" button.
STEP
Gear size selection
On the next screen, you will select the size of the gear you want to rent. If you are renting a set, please choose the sizes for shoes and clothing. Please select the optimal size for yourself. Once you have completed the size selection, click the "Add to Cart" button. This will add the item to your cart.
STEP
View Cart
Click the cart icon in the upper right to check if the selected items and rental period are correct. If the contents of the cart are correct, click the "Proceed to Checkout" button.
STEP
Enter customer information and apply for rental
Next, enter your address and shipping address. Fill in all the required fields and click "Proceed to select shipping method."
STEP
Check the shipping method
On the shipping method page, you can check the shipping fees. (The shipping method will be the delivery company designated by us and cannot be selected.) After confirming the shipping fees, click "Proceed to Payment."
STEP
Payment and reservation completed
After entering your credit card information and billing information, click the "Pay Now" button to complete your reservation. Payment will be securely processed through Shopify Payment.
STEP
Shipping of products
As soon as the payment is completed, we will send the product to arrive the day before or two days before the usage date.
[Return process]
STEP
Product packaging
Please check that all the rented items are present, place the items in the non-woven bag we sent, and then pack them in the box we provided.
STEP
Fill out the return slip (Yamato Transport)
"Please use the cash-on-delivery slip for returns. Use the enclosed cash-on-delivery slip."
Please clearly state your name and rental order number on the invoice.
Please clearly state your name and rental order number on the invoice.
STEP
Return shipping arrangements
Please complete the return procedure on the same day as the rental end date.
Please return the product using the designated shipping company (Yamato Transport).
Please return the product using the designated shipping company (Yamato Transport).
Precautions
For orders under 9,550 yen (including tax), a separate round-trip shipping fee (uniform nationwide) will be charged.
・The payment method will be credit card only.
If you do not receive the automatic email, please check your spam folder as it may have been filtered there.
If you do not receive the email, please contact us through the inquiry form.
If the return is made after the rental end date, additional charges will apply. Please arrange for the return of the product as soon as possible and ensure that you meet the return deadline.
・Please be sure to use the specified shipping company. If you accidentally use a non-specified shipping company, we may charge you additional shipping fees.