cancellation policy

[About cancellation fee]

A cancellation fee will be charged as follows, depending on the cancellation application date.

・7 days before the product delivery date...free of charge

・3 days before the product delivery date - 50% of the rental fee + actual shipping cost (if shipped)

・After the above...100% of rental fee + actual shipping cost

[About rainy weather cancellation fee compensation]

If you subscribe to "Rain Weather Cancellation Compensation (*1)" at the time of ordering, we will refund 100% of the rental fee, excluding actual shipping costs and compensation fee (1,000 yen).

This is useful when you want to make a last-minute decision to cancel camp.

(*1) This also applies even if the reason for cancellation is other than "rainy weather" (ex. poor health, work-related circumstances, etc.)

*If you cancel within 4 days of the product delivery date, you will receive a full refund including the actual shipping cost and compensation fee.

*Cancellation compensation will be deducted for each use. (There will be no refund if you do not cancel.)