Cancellation Policy

[Cancellation fees]

"Cancellation fees will be incurred as follows, depending on the date of the cancellation request."

・7 days or less before the delivery date: Free

・3 days to the day before the product delivery date... 50% of the rental fee + actual shipping cost (if already shipped)

・From the above onwards... 100% of the rental fee + actual shipping costs

[About cancellation fee compensation in case of rain]

If you have subscribed to the "Rainy Day Cancellation Compensation (※1)" at the time of your order, we will refund 100% of the rental fee excluding the actual shipping cost and the compensation fee (1,000 yen).

It is useful when you want to make a decision to cancel the camp until the last minute.

(※1) This applies even if the reason for cancellation is not "rain" (e.g. health issues, work-related circumstances, etc.)

※If the order is canceled more than 4 days before the delivery date, a full refund will be issued, including actual shipping costs and compensation fees.

※ Cancellation compensation is a non-refundable fee for each use. (There will be no refund if you do not cancel.)